FAQs
- The Tablet I want is not listed in your “qualifying purchases list” is it eligible for the promotion?
- The Tablet I want to trade in is not listed in your ‘qualifying trade ins list’ is it eligible to be traded in?
- How many devices can I trade in?
- I have missed the 14 day window to make my claim, can I still claim?
- How can I submit my Staples receipt/invoice to complete my claim?
- Can I hand deliver my trade in to the recycler?
- What happens to my old device?
- How can I tell the age of my device?
- I have received a revised valuation for my old device after sending it to the recycler which I do not agree with, what can I do?
- How long will it take for me to receive my prepaid Visa cash card?
- I have a question relating to my claim, who should I contact?
- Can I take part in this promotion and use a discount code?
- Can I take advantage of two promotions when buying one product?
- Q. The Tablet I want is not listed in your “qualifying purchases list” is it eligible for the promotion?
- A. We can only offer Trade in on the products listed as qualifying purchases.
- Q. The Tablet I want to trade in is not listed in your ‘qualifying trade ins list’ is it eligible to be traded in?
- A. We can only offer Trade in on the products listed as qualifying trade ins.
- Q. How many devices can I trade in?
- A. You can only trade in one qualifying device per qualifying purchase, up to the maximum of 5 purchases per customer.
- Q. I have missed the 14 day window to make my claim, can I still claim?
- A. No, unfortunately we must have received your claim within 14 days of making your purchase. We take the date on your invoice or receipt as day 1 of this window.
- Q. How can I submit my Staples receipt/invoice to complete my claim?
A. There are three methods available to you for submitting your Staples receipt/invoice
- Upload a copy or digital photo of your Staples invoice/receipt during the online claim process
- Email a copy or digital photo of your Staples invoice/receipt to an agent at Trade up to Touch from your computer or smart phone.
- Fax a copy of your staples invoice/receipt to an agent at Trade up to Touch.
Instructions of how to successfully complete your chosen method will be provided during the online claim process.
If you are unable to submit your Staples receipt/invoice using any of these methods please contact one of our customer services agents who will be able to help you further
Email - help@tradeuptotouch.com or phone 1- 866-842-3989 (local call rates apply, open Monday to Friday 08:00 to 20:00).- Upload a copy or digital photo of your Staples invoice/receipt during the online claim process
- Q. Can I hand deliver my trade in to the recycler?
- A. No, you must use the UPS pre-paid shipping label that will be emailed to you after completing your claim to post your trade in to our recycling center or drop your package to your local UPS store or Staples store.
- Q. What happens to my old device?
- A. Your old device will be resold or recycled after all personal data has been completely erased.
- Q. How can I tell the age of my device?
A. There are various ways of checking this:
- Check the processor version
Right click on ‘My Computer’ and select properties. When the window opens you will be able to see which version of processor your notebook has installed, you can then review the qualifying trade ins list to see how much you will get! - Find the paperwork.
Check the documentation that came with your device, if you still have it. Simply check the dates included in the documentation, including copyright information and manufacturing date. The most recent year you find is likely an accurate indicator of the year the computer was manufactured. - Check the BIOS.
The BIOS (BASIC INPUT OUTPUT SYSTEM) is a piece of software stored on a chip on your device’s motherboard. This software controls the basic functions of the computer and is rarely updated, its age is often an accurate indicator of the age of the machine, however if you have updated the BIOS at some point it will often take on the date of the update.
Finding the info stored inside the BIOS is quite simple, however accessing BIOS info varies from one computer to the next. Normally, switch on your computer and follow the on-screen instructions, “look for press F2 to enter setup of similar”. The BIOS is typically a text-based interface you can browse through with the arrow keys. Browse all information until you find the manufacture date, or the date the BIOS was installed. - Check the manufacturers website
Go to the website of the company that made your device, eg; Dell, Acer, HP and search for your make and model. If you don't know the model of your computer, it's likely written on the bottom or side of your machine, you’ll normally find a variety of information about your computer-- including the year it was made. - If all else fails, use a search engine
Looking for press reviews is a great way of finding out the approximate age of a notebook, it is normally accurate to within 1 year of the launch date of the computer model.
Simply type the model & the word “review” into Bing, not much magazine editorial ever gets taken down. What you will find 9 times out of 10 is a press review done at launch. You will normally find it easily with the big brands.
- Check the processor version
- Q. I have received a revised valuation for my old Tablet which I do not agree with, what can I do?
- A. The promoter’s decision is final when it comes to revaluations. We assess each device which is sent to us honestly and fairly using an industry specialist. If you do not agree with the valuation we can arrange for your device to be sent back to you, however there may be a charge for administration and postage and your claim for a Visa prepaid card cancelled.
- Q. How long will it take for me to receive my prepaid Visa cash card?
- A. We endeavour to provide your Visa card within 30 working days of a validating your claim, however please allow up to 5 extra days for postal delays. We do not validate any claims until we have received and tested your trade in device to confirm it matches the description given and the qualifying criteria. You will receive confirmation of your claim validation via email.
- Q. I have a question relating to my claim, who should I contact?
- A. If you have any queries, please contact our team at help@tradeuptotouch.com or phone 1- 866-842-3989 (local call rates apply, lines open Monday to Friday 08:00 to 20:00).
- Q. Can I take part in this promotion and use a discount code?
- A. Yes
- Q. Can I take advantage of two promotions when buying one product?
- A. No.